September 26, 2024
ArtBooth FAQ’s
Are you submitting your artwork via ArtBooth to our 2025 Competition & Festival? To help streamline the process, we’ve created a list of frequently asked questions to help if you’re feeling stuck.
If you’re still not able to submit, please don’t hesitate to give us a call at 843-374-0180 or emailing [email protected].
I forgot my password.
- No worries. Click on the “Forgot Your Password?” and enter your email to receive your password reset link. If you haven’t gotten the email, check your spam/junk folders.
I encountered an error message on my phone number field.
- Make sure you’ve entered only ten digits with no spaces or punctuation. Example: 8433731775
My photos won’t upload.
- Check the size of your file. You can only upload photos that are less than 5MB each in .jpg or.png format.
My payment won’t go through.
- Check your billing address and ensure complete accuracy. Our online transaction system compares the information you entered with what your bank has listed, so these will need to match to successfully complete payment. If you believe that you’re encountering this message in error, we recommend that you contact your bank or credit card institution.
I’m unable to complete my submission and pay the entry fee.
- Be sure to make sure every required field is populated. ArtBooth will not mark your submission as complete and let you proceed to the payment page otherwise.